Shipping and Returns

About OleCozy

At OleCozy, we believe a home should feel like a retreat.

Inspired by folklore, nature, changing seasons, and the simple comfort of a quiet evening, we create thoughtfully designed blankets, comforters, candles, and home goods that bring warmth and atmosphere into everyday life.

Our collections are influenced by everything from autumn forests and moonlit cabins to coastal storms, botanical gardens, and old-world traditions. Each design is created to evoke a feeling—a moment of calm, nostalgia, wonder, or comfort.

We aren’t interested in chasing trends. We focus on timeless pieces that help transform ordinary spaces into places you’ll love coming home to.

Whether you’re curling up beneath a Sherpa blanket, lighting a favorite candle, or refreshing your space for a new season, our goal is simple:

To help you create a home that feels warm, welcoming, and uniquely yours.

Welcome to OleCozy.

Comfort inspired by nature, folklore, and the seasons.

Shipping & Returns

Order Processing

All OleCozy products are made to order and crafted specifically for you once your order is placed.

Please allow 2–7 business days for production before shipment. During holidays or high-volume seasons, processing times may be slightly longer.

Once your order ships, you will receive tracking information by email.

Shipping

Shipping times vary depending on your location and the product ordered.

Estimated shipping times:

  • United States: 3–8 business days
  • International: 7–21 business days

Please note that shipping delays caused by carriers, weather, customs, or seasonal demand are outside of our control.

Incorrect Addresses

Customers are responsible for providing accurate shipping information at checkout.

If an order is returned due to an incorrect or insufficient address, additional shipping charges may apply for reshipment.

Returns & Refunds

Because all OleCozy items are made to order, we do not accept returns or exchanges for:

  • buyer’s remorse
  • ordering the wrong size
  • accidental purchases
  • personal preference

However, if your item arrives damaged, defective, or incorrect, we’ll make it right.

Please contact us within 30 days of delivery with:

  • your order number
  • a description of the issue
  • clear photos of the product and problem area

If the issue is confirmed, we will gladly offer a replacement or refund.

Lost Packages

If your package appears lost in transit, please contact us within 30 days of the estimated delivery date so we can investigate the issue with the shipping carrier.

Contact

Questions about your order?

Please contact us at:
support@olecozy.com

Thank you for supporting OleCozy.